Deploio Guides

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Troubleshooting ​

Should you have an issue with your application, we have a few tools and guides to help you get back on track.

Logs ​

In case you want to debug a runtime error, you could start for example by looking at the latest logs of your application. This can be done by running the following command:

bash
nctl logs app {application_name} --project {project_name} --follow

See the Monitoring and Logs section for more information.

Where does it run? ​

Following command prints the DNS target of the application, which is the URL where your application is running.

bash
nctl get app {application_name} --project {project_name} --dns

Which revision is live? ​

bash
nctl get app {application_name} --project {project_name} --output yaml | grep revision

Prints the revision of the latest deployment. Use this revision to find the corresponding git commit in the git history.

Database ​

Access ​

This guide describes how you can access a database directly from your local machine. In case you receive a connection error, make sure that your local IP address is allow-listed in the database configuration. See the Configuring your database guide for more information.

Backups ​

See the Database Backups guide for instructions on how to create and restore database backups.

Rollback deployments ​

In case you want to rollback to a previous revision, you can use the following command:

bash
nctl update app {application_name} --project {project_name} --git-revision={git_revision}

Kubernetes ​

In case you want to reproduce an issue with a certain build, you can use the following commands to pull the corresponding image and run it locally with Docker:

  1. List builds
bash
nctl get builds --application-name {application_name} --project {project_name}
  1. Pull image for a specific build
bash
nctl get builds {build_name} --application-name {application_name} --project {project_name} --pull-image

You can also see the full configuration of the build by running:

bash
nctl get builds {build_name} --application-name {application_name} --project {project_name} --output json

Deploio system status ​

We provide further information about the status of our system and services on our status page.

Support ​

Should you have any other questions or issues, please reach out to us via the following channels.

Slack Community ​

We do have an official Deploio Slack community. We'll try to answer your questions as soon as possible.

Contact ​

Next to the Slack community, you can reach us via the following ways:

Further documentation ​

In case our guides don't cover your issue or question, we provide further documentation here.